Access denied.

This is commonly solved by the instructor / media owner un-publishing and re-publishing the media.

For additional troubleshooting steps, please see our knowledge base article, Kaltura Troubleshooting: "Access Denied" Error Message.

If you're still having trouble after the steps on the page linked above, send an email to kaltura@ucsd.edu. Be sure to tell us the Canvas course as well as what you were trying to access.